MERLYN | Orders & Delivery | FAQ's

MERLYN does not sell shower enclosures or accessories directly online. Our products are available through approved retail and trade partners. If you are looking to purchase a MERLYN product, we recommend visiting one of our authorised stockists or showrooms...

MERLYN products are sold through a network of approved retailers and showrooms. These partners can help you choose the right product, confirm availability and arrange ordering. Visit www.merlynshowering.com/showroom to find a retailer near you.

Delivery of MERLYN products is handled by the retailer you purchase from. Delivery options, lead times and charges may vary depending on the retailer and product ordered. Your retailer will confirm all delivery details with you.

Because MERLYN products are ordered through retailers, order tracking is handled directly by the retailer you purchased from. Contact them for updates on delivery or order status.

If your MERLYN order has not arrived, your first point of contact should be the retailer you purchased from. They can check delivery status and resolve any issues directly.

If your MERLYN product arrives damaged, contact the retailer you purchased from as soon as possible. They will advise on next steps and arrange a replacement or resolution where required.

Order cancellations or changes are managed by the retailer you placed the order with. Policies may vary depending on the product type and order status. Contact your retailer as soon as possible if you need to make changes.

Returns of MERLYN products are subject to the retailer’s returns policy. Please contact the retailer you purchased from for guidance on returns, refunds or exchanges.

For technical questions, installation guidance or spare parts after delivery, you can contact MERLYN Technical Support at technical@merlyn.ie. For delivery or order issues, your retailer should be contacted first.