MERLYN | Product Care, Use & Warranty | FAQ's

The MERLYN Lifetime Guarantee covers manufacturing defects on MERLYN products for the product’s natural life, when purchased from MERLYN authorised dealers and registered in line with our terms and conditions. Registration is required and exclusions ...

To obtain the benefit of the Lifetime Guarantee you must register your MERLYN shower enclosure on the MERLYN website and register within 28 days of purchase. You will be asked to provide proof of purchase during registration. www.merlynshowering.com/...

The MERLYN Lifetime Guarantee reflects our confidence in the quality, design and durability of MERLYN shower enclosures. It provides reassurance to customers by covering manufacturing defects for the natural life of the product, when registered in line...

You must register your MERLYN shower enclosure within 28 days of the date of purchase to obtain the benefit of the Lifetime Guarantee.

You are only entitled to register if you are the original purchaser of a MERLYN shower enclosure purchased from an authorised dealer.

Visit www.merlynshowering.com/register-a-guarantee, fill in the details about you and your product (s) and you will receive email confrimation with your guarantee.

If the purchase has not been registered, the Lifetime Guarantee may not apply. You will be entitled to a 12 month guarantee from the date of purchase, and proof of purchase is necessary.

The Lifetime Guarantee applies where a MERLYN shower enclosure is defective in materials or manufacture, and covers normal domestic use at normal water temperatures and pressures.

If a MERLYN shower enclosure is defective in materials or manufacture, you should contact MERLYN Technical Services as soon as the defect is discovered. If the fault is not resolved, MERLYN may choose to repay the purchase price, repair the enclosure...

MERLYN’s commitment under the Lifetime Guarantee is limited to refund, repair or replacement parts. It does not cover installation, plumbing or incidental costs.

Inspect within 14 days and before installation for any obvious defects.

The Lifetime Guarantee for metal coverings (chrome and colour coating) against flaking, discolouration and rust is excluded where those conditions are caused by misuse, build up of mildew and limescale, or the use of corrosive cleaning liquids.

ABS, rubber and plastic parts used in MERLYN shower enclosures are excluded from the Lifetime Guarantee. These products have a 12 month guarantee only where they have been reasonably maintained and cleaned, and failure is as a result of normal wear and...

The Lifetime Guarantee does not cover damage caused by wilful damage, neglect, misuse, accidental breakage, or fair wear and tear. It also does not cover breakage of or damage to the glass or its coating unless the defect was present at time of purchase...

The Lifetime Guarantee does not cover ex-display or shop soiled MERLYN shower enclosures sold at a discount.

MERLYN recommends cleaning your shower door after every use by wiping down glass and metal parts, not allowing limescale to build up, and removing residual water after each use. Clean glass regularly using soapy water. A 50:50 solution of water and vinegar...

The Lifetime Guarantee excludes issues linked to failure to follow MERLYN fitting and cleaning instructions, water composition (hard water can cause staining), and exposure to sunlight which may cause colours to fade and certain products to warp.

MERLYN continuously develops and improves shower enclosures. If identical parts or an identical enclosure is no longer available, MERLYN will supply the nearest current equivalent. In some rare cases where a similar part doesn't work, MERLYN can manufacture...

Where MERLYN considers a claim is not covered by the terms of any guarantee, MERLYN will charge for spare parts supplied at current prices together with dispatch expenses, including post and packaging at cost.

If you have a question or concern relating to the MERLYN Lifetime Guarantee, you should contact MERLYN Technical Services as soon as the issue is identified. The team can advise on eligibility, next steps, and the information required to assess a claim...