MERLYN | Spares & Replacement Parts | FAQ's

MERLYN does not sell spare parts online. All spare parts are ordered through our Spares and Technical team. To request spare parts or get help identifying the correct component, please email technical@merlyn.ie with clear photos of your product and any...

To order spare parts, email technical@merlyn.ie with clear photos of the full enclosure, close‑ups of the part required, and any product code or documentation you have. Our Technical team will confirm availability and advise on next steps.

MERLYN does not sell spare parts online. All spare parts are ordered through our Spares and Technical team. To request spare parts or get help identifying the correct component, please email technical@merlyn.ie with clear photos of your product and any...

To order spare parts, email technical@merlyn.ie with clear photos of the full enclosure, close‑ups of the part required, and any product code or documentation you have. Our Technical team will confirm availability and advise on next steps.

Please include clear photos of the full product, close‑ups of the part you need, and any product code, installation guide, or purchase details you have. This helps our Technical team identify the correct spare part as quickly as possible.

You do not need a receipt to order spare parts. Clear photos and product details are usually sufficient for identification. Email technical@merlyn.ie and our team will assist.

Many MERLYN products have a label or product code on the product package or fitting instructions. If you cannot find this, email technical@merlyn.ie with clear photos of the full product and fittings and our Technical team will help identify it.

MERLYN holds spare parts for many discontinued models where possible. Availability depends on the specific component. Email technical@merlyn.ie with photos and details so we can check availability for your product.

Replacement seals are available for many MERLYN products. To ensure the correct seal is supplied, email technical@merlyn.ie with photos of the seal and your product details.

Replacement rollers are available for many MERLYN models. Roller types vary by product, so please email technical@merlyn.ie with clear photos of the roller and door edge so compatibility can be confirmed.

Many replacement handles and knobs are available for MERLYN products. Email technical@merlyn.ie with a photo of the handle and your product details so we can confirm the correct part.

MERLYN spare parts are model‑specific and are not interchangeable unless otherwise stated. To avoid ordering the wrong part, email technical@merlyn.ie with photos and product details before placing an order.

Delivery times depend on the spare part and current availability. Once your enquiry is received, our Technical team will advise on lead times and next steps.

If a spare part arrives damaged, email technical@merlyn.ie with clear photos of the damage and packaging so the issue can be investigated and resolved.

We always recommend using a qualified installer. Our Technical team can advise where appropriate.