Meet Our Customer Care Team

Meet the Team

We have a relentless desire to deliver the highest level of detail and our award-winning customer service team live this ethos every day.

At MERLYN our promise is to be with you on every step of your MERLYN journey from end to end. We have a genuine commitment to service and to finding a solution for you which is why MERLYN’s customer service team are double award winning. Our specialised team’s philosophy is to make everything easy for you and we will respond immediately to any request you might have. We strive everyday to make excellence a habit.

It is not about what we do but what we can do for you.

Contact Centre of Excellence

98% of calls are answered by our internal team within 30 seconds.

We have 19 dedicated staff in our in-house customer care centre in MERLYN Headquarters in Kilkenny, which consists of a specialised technical team, sales team and bespoke team who will look after any request that you might have. We know how important first impressions are but lasting impressions are everything. We really are a friendly team who will do everything we can to help you. You can trust us that we will work with you to find a solution. What we try to do is deliver continuous improvement. We work everyday to take small steps that we can do to improve your experience with us.

Awards

MERLYN has been awarded the coveted accolades of Contact Centre of the Year – Small, in the Irish Customer Contact & Shared Services Awards for two years in a row – winners in 2016 / 2017. The judges selected MERLYN as they applauded our hunger for advancement, our customer centric mindset and the role of its people in delivering on everything we promise. They praised MERLYN for our continued journey in relentlessly pursuing operational and service excellence.

Read more about our Customer Service awards here